HIPAA Compliant Architecture Anonymized Audit Trails Upfront BAAs executed AES-256 Encryption No AI Model Training
Purpose-Built for Small & Medium Dental & Medical Practices

Delete "Insurance Follow-Up Friday" From Your Calendar.

HoldFree AI speaks directly on your behalf with human insurance reps. HoldFree AI dials insurance payers, navigates phone trees, waits through long hold times, and speaks directly with human representatives to resolve stuck claims—delivering clean, audit-ready summaries right to you.
Automates routine status checks. Intelligently escalates complex clinical denials to your lead biller.

Watch the Demo
Signed BAA Upfront
Anonymized Audit Trails
Universal CSV Support
Friction free onboarding

Compatible with major Practice Management Systems via Standard Export:

🦷 Dentrix 🦷 Eaglesoft 🦷 Open Dental 🩺 eClinicalWorks 🩺 Kareo / Tebra 🩺 Epic / Athena 📊 Any .CSV / Excel
Raw Unedited Technology Demo

HoldFree AI holds a conversation back & forth with Insurance

Watch our voice agent answer IVR phone prompts, wait through elevator hold music, and talk with a live payer representative to get claim status.

💡 Imagine this: Your biller drops your list. By the next morning, 25 stuck claims have full call logs and check dates attached.

Reality Check for Medical & Dental Billers

Why does checking a 30-second Claim Status take 45 minutes of your day?

Insurance companies telephone follow-up is painful and small to medium dollar claims get abandoned. Here is how HoldFree AI levels the playing field.

The manual Insurance phone grind

How clinics lose 10+ hours a week

  • Losing Friday afternoons to hold music: Staff sits on hold for 30–45 minutes per payer while desk phones ring and patients wait to check out.
  • Manual PMS ledger re-entry: Alt-tabbing between 4 windows to type reference numbers, rep names, and check dates into patient charts.
  • Forgotten $150–$300 claims: Low-dollar claims age out past 90 days and get written off as uncollectible because staff lacks time to chase them.
  • Staff exhaustion & high biller turnover: Top administrative talent burns out doing mindless hold-time labor instead of patient care.
The HoldFree AI Standard

HoldFree AI Autonomous Follow-Up

Eliminate 90% of human effort per batch

  • Zero hold time for your staff: Drop your aging claim list anytime. Our Voice AI handles the dialing, IVRs, hold times, and conversations.
  • Structured, audit-ready summaries: Standardized call logs with exact rep names, call reference numbers, and check release dates.
  • Smooth claim recovery on balances big and small: Every claim gets pursued until paid, capturing thousands in previously lost revenue.
  • Happier, higher-retention staff: Your team focuses on high-value patient relationships, treatment plan acceptance, and complex appeals.
Frictionless Workflow

How it Works: Zero complex Software Installation, Zero IT Headaches

No complex EHR integrations or vendor approvals. If your office can export a spreadsheet, you could be running in under 5 minutes.

1

1-Click CSV Export

Export your aging claims report from Dentrix, Eaglesoft, Kareo, eCW, or Open Dental. Securely upload the CSV to HoldFree AI.

Takes a few minutes
2

Voice AI Executes Calls

HoldFree AI autonomous agent calls Delta Dental, MetLife, BCBS, Aetna, or Medicaid. It inputs NPI/Tax IDs via IVR, waits on hold, and intelligently speaks to payer reps with all the relevant claim information.

Automated IVR + Live Rep Dialogue
3

Instant Actionable Notes

Get your updated spreadsheet with clean call logs, reference numbers, check dates, or exact denial explanations ready to paste or action. Automatic integration into PMS available.

Ready for 1-click analysis
Sample Output: Clean, Structured Claim Summary Spreadsheet
Delivered directly to your team
HoldFree AI Sample Output Spreadsheet
Want to see how easy the CSV handoff is?

We will set up your practice in a simple no-hassle meeting.

Full-Spectrum Resolution Engine

When Insurance needs get complex, HoldFree AI can follow through across every Channel

Insurance companies can require more than phone calls by asking for faxes, mail appeals, or web portal re-submissions. HoldFree AI can be enhanced to complete the full dispute lifecycle.

Conversational Voice AI

Navigates IVR trees, identifies provider credentials, probes human reps for denial specifics, and records confirmation numbers.

Instant Clinical Faxing

When a payer rep says "Fax the X-rays to department 4B," the system can be enhanced to dispatch the requested documentation automatically.

Physical Mail & Appeals

Can be enhanced to Generate standardized appeal letters and automatically dispatch trackable physical mail or encrypted email when mandated by payer dispute policies.

Clearinghouse APIs

Can be enhanced to support direct EDI 276/277 electronic claim status querying when instant adjudication routes are available to minimize phone congestion.

Interactive Practice ROI Model

What is Hold Time costing your Practice every month?

Adjust the sliders below to see how many hours of staff time and uncollected A/R dollars HoldFree AI can help reclaim for your clinic. (estimated)

2 People
1 (Solo Biller) 5 10+ (Multi-Location)
4 Hours / week
1 hr (Friday batch) 8 hrs 15 hrs (Heavy follow-up)
$28 / hour
$18/hr $35/hr $50/hr
Estimated Practice Savings
32 Hours

Staff Time Reclaimed Every Month

$896 / mo

Direct Staff Payroll Saved from Hold Time

$6,400+

Estimated Aging A/R Resolved & Collected

Healthcare Data Security & Compliance

Engineered for Zero Data Footprint. 100% HIPAA Compliant.

We understand that data privacy is non-negotiable. HoldFree AI is built with an ephemeral processing architecture that minimizes risk by design.

Upfront Signed BAA

We execute a legally binding Business Associate Agreement (BAA) with your practice before a single claim is uploaded or processed.

Anonymized Audit Trails

Patient identifiers are used in real-time memory to execute the phone call, then immediately purged. We never permanently store PHI logs.

AES-256 Encryption

All data in transit is encrypted using TLS 1.3, and any transient operational data is secured using military-grade AES-256 encryption.

No AI Model Training

Your clinic's data and call recordings are strictly segregated. They are never used to train public foundation models or shared with third parties.

The HoldFree Ephemeral Data Lifecycle

1
Encrypted Ingestion

CSV uploaded via TLS 1.3; practice NPI & Tax ID encrypted in secure ephemeral memory.

2
Call Execution & Extraction

Agent navigates IVR, speaks to rep, and extracts only billing metadata (check date, denial code, ref #).

3
PHI Purge & Return

Patient identifiers purged. Anonymized claim summary returned to your secure sheet.

Ishwar Joshi - Founder & Chief Architect, HoldFree AI

Ishwar Joshi

Founder & Chief Architect, HoldFree AI

510-402-8164 ishwar@holdfree.health
25+ Years Engineering Leadership
Why Practices Trust HoldFree AI

Enterprise Security Architecture Meets Practice-Level Simplicity

Healthcare data demands the highest degree of software security and architectural discipline. Ishwar Joshi founded HoldFree AI following a distinguished 25-year career in software engineering and strategic technical leadership.

Who: Having held senior architecture and engineering management roles at industry giants like Google, Microsoft, and Symantec, Ishwar has architected mission-critical data pipelines handling tens of millions of dollars in enterprise transactions while building and leading engineering teams across the US, India, and Japan. Outside of technology, he is an Amazon #1 bestselling author (3x), has run the St. Louis Marathon, Climbed Mt. Rainier and practitioner of Transcendental Meditation.

Why: HoldFree AI was born from two decades of quiet observation. For 20+ years as a patient, Ishwar watched medical and dental front offices struggle with the same paralyzing issue: losing countless hours to insurance hold music. The problem was obvious, but the technology to fix it didn't exist—until now. While recently undergoing treatment for Sleep Apnea, sitting on the Dentist's chair, Ishwar realized that the advent of enterprise-grade voice AI meant this 20-year-old problem could finally be solved. He built HoldFree AI to give practices the operational freedom they've always deserved. His Dentist loves it!

Google Engineering Lead
Microsoft Systems Architecture
Symantec Enterprise Security
Amazon Bestselling Author (3x)
Frequently Asked Questions

Everything you need to know before your Free Pilot

No jargon, no pushy sales tactics. Clear answers for practice owners and office managers.

Reclaim Your Next Friday Afternoon

What will you do with the freed up Friday afternoons?

Let HoldFree AI call your 10 most frustrating stuck claims for free. Zero credit card, zero IT installation, and a signed BAA upfront.